Frequently Asked Questions (FAQ)

This guide is to answer the most frequently asked questions about our Cancun Photography. If your question is not answered here, we are happy to answer your question(s) personally by email, phone or text.

Where are you based?

We are based in Cancun, Mexico, Quintana Roo

Do you travel to other parts of the Riviera Maya?

Yes, although we are based in Cancun, we travel all around the Riviera Maya including Puerto Morelos, Playa del Carmen, Isla Mujeres, Playa Mujeres, Akumal, Tulum, and Cozumel. Our prices are based on location and include travel and ferry fees. We also travel for destination weddings to other parts of Mexico and outside of Mexico. We partner with our sister company in Las Vegas for events within United States and Canada.

What are your photography specialties?

We cover a wide range of photography services however, we most commonly do life portraits (including couples, families, engagements, proposals, maternity/babymoon and seniors), weddings, and underwater photography

Who is/are the photographer(s)?

We are Agustin and Jill Murillo, a husband and wife team. We work together at most events however, during our high season, we have a select group of associate photographers that join our team seasonally.

How long have you been doing photography?

We have been doing photography for 25 years total. We started our photography business in California in 1993 and expanded our services to Cancun in 2004 where we were widely accepted in the community and among tourism. We are a formally established and stable company with a long and good standing reputation and a continuous demand yearlong.

Why choose Cancun Studios? What sets you apart from your competition?

One of the most repeated compliments we get back from our clients is how passionate and lively we are about our photography. Our sessions are full of energy and have a constant flow so you have fun and we are able to capture your true smiles and expressions.
Aside from the energy you will feel during your time with us, you will also feel confident that you are with a true professional. We always come prepared to every session with the following:
*A photography team consisting of a main photographer and an assistant
*High end equipment with quality resolution
*A main camera, backup camera and sometimes a 3rd camera for weddings
*A variety of prime lenses ranging from zoom to wide angle for different perspectives and effects
*Professional lighting including a minimum of 2 speed lights for off-camera lighting
*Emergency Care kit including sweat rags, bobby pins, scissors, tape, safety pins, and feminine products

Where will we do the photo session?

If we are able to photograph onsite at your hotel, the session will be done there. If we are able to access the beach area of your hotel from a public point, we will meet you at the hotel beach. If neither of the above is possible, we will recommend the closest beach access to your hotel and meet your there for the session. It is very important to have the correct name of your hotel and the address so we can pact the location of the session before your arrival.

Does the session include beach only or can we do more than one location?

The session mainly includes the beach background however, if we are able to photograph at your hotel and have other scenarios available, we are happy to photograph at different locations. If we meet at a local beach, some beaches have grassy areas available as well as beach. In this case, we can do both scenarios during your session time.
If you would like to drive to an alternate location for a second scenario, we would most likely need to add extra hourly coverage to make time for both locations. Usually an extra hour will suffice for two locations. It’s important to inquire further for exact pricing.

What should we wear for the session?

We recommend wearing color coordinated outfits so everyone matches nicely. Bright colors look great against the white sand and blue ocean. Solid colors always photograph nicely versus patterns. A basic way to go would be to choose the same colored bottom whether it be shorts, pants or a skirt along with different or same colored tops.

Can we change outfits during the session?

You are welcome to have an outfit change during your photo session. We recommend one change, so you can have a formal outfit and a casual outfit. We like to start with the formal outfit first then finalize the session with the casual outfit so we can capture a couple of splashes in the water. If you have more changes, we recommend adding more time. If you are doing a honeymoon session or XV session and will wear your formal attire, we automatically add an extra hour to the price for these specialty sessions.

Do you provide props or can we bring our own?

We do not provide props and recommend bringing your own if you wish to have a little more variety in your photos. Ideas would include sunglasses, hats, signs, chalkboard, letters, flowers, etc…

Do we have to choose the poses we want and provide samples of what we want?

All you need to do is enjoy the session. We will give ideas and direct the photo session. We like to combine some posed photography along with fun moments as they happen naturally. If you have a specific idea in mind, please feel welcome to show us your idea and we will do our best to make it happen.

Is an hour enough time?

An hour is enough time for a family up to 6 persons. This gives us plenty of time to capture the group, couples, individuals and special requests. If the group is larger than 6 persons, we would need to quote you our multi-family prices which include more time.
If you wish to add extra hours to your session for different outfits and more locations, you can add more time at the hourly rate of $100.00usd. This is important to plan ahead so we set up the session early enough to take advantage of the natural light.

What is the best time for the session?

We like to schedule most of our sessions about 90 minutes before sunset. This is a great time when the sun is not too harsh on the eyes and the heat is bearable. For trash the dress sessions, we require bright daylight sun and schedule sessions in the morning hours. If you prefer morning hours because of a tour, we can accommodate to your schedule.

Can we do an early session to capture the sunrise?

Sunrise is the only time you will see the sun on the ocean side in Cancun, Playa del Carmen, or Tulum. It’s a beautiful experience and an opportunity to capture amazing photos. All sunrise sessions are two hours long so we can capture silhouettes and photos with full sunlight. There is an additional fee for the additional hour of photography.

When will I get my photos and how?

Our turnaround time is 2 weeks for beach photos and 8 weeks for wedding photos to allow time for production. You will receive a viewing gallery where you will be able to view, share, and download your high resolution jpeg images. A shopping cart is also available if you wish to use our recommended U.S. based photo lab to order printed photos and canvas enlargements.

Do I get to keep all the photos?

We make a selection of the best images to eliminate blinks and any camera bloopers. After those are removed, you get to keep the rest of the photos. We guarantee a minimum of 125 images for beach sessions and 75 images per hour for weddings.

Will the photos be retouched?

During our production process, we enhance your photos to include color correction for best skin tones, cropping, sharpening and contrast. Each photo is individually worked on so this can be a timely process which is why we kindly as for your patience during our production process. Retouching, which would include, removing objects, head switches, blemish removal, correct flyaway hairs and such is NOT included but can be done at an additional price per image.

How do I print? Will I need a Print Authorization form?

You can easily save your high resolution jpeg images on a USB drive of 8GB or larger and print at your local lab. Usually, you will NOT need a print authorization however, we can provide one upon request.

When is the balance due? What are your payment options? USD or Pesos?

The balance is due on or before the day of the session. We prefer payment in cash, both US dollars or Mexican pesos are accepted. If you pay in pesos, please ask for the exchange rate for that day since it changes daily. If you would like to pay ahead of time, you can do so via Paypal (add 5.5% service fee), direct deposit or wire transfer to our American bank account. (Please ask for banking information ahead of time)

Who keeps the copyright of the photos?

Cancun Studios owns the Copyright of the photos however, you will have permission to print, display, and share the photos on social media. It’s important to understand, Cancun Studios has the right to also publicly display the photos on social media and use the photos for marketing purposes. If you are uncomfortable with your photos being used, please make sure to let us know ahead of time so we can come to an agreement.